Where is your office located? Our headquarters are located in the United States and Canada. Our warehouses are located in the United States, Canada, United Kingdom, Australia, and China.
How much does shipping cost? Most of our products are free of shipping, and the specific shipping costs will be displayed on the checkout page.
What is your processing time?Orders can sometimes take 1-3 days to process after placing the order before shipping out.
What is your shipping time? Most of our products are free of shipping, and the specific shipping costs will be displayed on the checkout page. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days to the United States, Canada and Australia, 8 to 15 business days to Europe, Latin America and Oceania, 11 to 20 business days to other countries. Please consider any holidays, natural disasters or pandemics may impact delivery times.
Where can I find my tracking number? When your items are shipped out, you should receive a notification from us via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, that’s okay. Contact us, and we’ll fix it! If you need more detailed information, please send us an email at xijishop@outlook.com, and we’ll be happy to assist you.
I checked my tracking code, but no information is showing. What should I do? We understand that you’re excited to receive your order, but there’s no need to worry! If you’re not seeing any tracking information, it might be because you’re checking too quickly. Please allow at least 48 hours for the tracking to become available. We first print the shipping labels, notify you, and then proceed to ship out the order. Please rest assured that you are our priority